Terms & Conditions 

Terms and Conditions & Returns Policy

Last updated: 01/03/2025

Welcome to MitoBloom. Please read the following Terms and Conditions and Returns Policy carefully before using our website or purchasing our products. By accessing or using our site, you agree to the terms outlined below.

1. Agreement to Terms

1.1 These Terms and Conditions constitute a legally binding agreement between you ("you") and MitoBloom, located at 61 Bridge Street, Kingston, HR5 3DJ, United Kingdom ("we", "us", or "our").

1.2 By using our website and services (the "Site"), you agree to be bound by these Terms. If you do not agree with any part, you must stop using the Site immediately.

1.3 We may revise these Terms at any time. Changes will be noted by an updated "Last Updated" date and will be effective upon posting.

1.4 Our Site is intended for residents of the United Kingdom and is not intended for use in jurisdictions where it may be illegal or require registration.

1.5 Users must be at least 18 years old. Those under 18 require parental or guardian consent.

1.6 Other policies that form part of these Terms include:

Privacy Policy – how we manage your data

Cookie Policy – how we use cookies on our Site

2. Acceptable Use

2.1 You agree to use our Site for lawful purposes only.

2.2 You agree not to:

Harvest or scrape data

Attempt to hack or disrupt the Site

Impersonate another individual

Transmit malware or spam

Use the Site for unrelated commercial purposes without permission

3. Information You Provide

3.1 All information you submit must be accurate and current. Inaccurate information may result in restricted access or account termination.

3.2 You are responsible for maintaining the security of your login details.

4. Our Content & Intellectual Property

4.1 All content on the Site (text, graphics, design, software) is owned by or licensed to us and protected under applicable intellectual property laws.

4.2 You may use our content for personal, non-commercial purposes only. Reproduction or distribution is strictly prohibited without consent.

5. Site Management

5.1 We reserve the right to monitor use of the Site and take appropriate action for any violations.

5.2 Site availability is not guaranteed. We may suspend or restrict access at any time without notice for maintenance or security.

6. Limitation of Liability

6.1 Our Site and services are provided "as-is" and "as-available." We make no warranties regarding their accuracy or availability.

6.2 We are not liable for any direct, indirect, or consequential damages arising from your use of the Site.

6.3 Our total liability will not exceed £500 or the amount you paid us in the prior six months—whichever is greater.

7. Termination

7.1 We may terminate or suspend your access to the Site at our discretion, without notice.

7.2 If terminated, you are not permitted to create a new account under a different name or alias.

8. Governing Law

8.1 These Terms are governed by the laws of England and Wales. Any disputes shall be resolved exclusively in its courts.

8.2 If any part of these Terms is deemed unenforceable, the remaining provisions will remain in effect.

9. Returns & Refunds Policy

We want you to feel confident in your purchase. If you're not satisfied with your methylene blue supplement, here's how we can help.

9.1 Eligibility for Returns

Returns must be requested within 14 days of receiving your order.

Items must be unopened, unused, and in original packaging.

Opened supplements cannot be returned due to health and safety standards.

9.2 How to Start a Return

Email us at info@mitobloom.com with your order number and reason.

We will respond within 2 business days with return instructions.

9.3 Return Shipping

Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

9.4 Damaged or Incorrect Orders

Contact us within 7 days with a photo of the issue.

We’ll arrange a replacement or full refund—your choice.

9.5 Refunds

After inspection of returned goods, we’ll notify you of approval or rejection.

Approved refunds will be issued to your original payment method within 5–10 business days.

9.6 Non-Returnable Items

Opened or used products

Returns requested after 14 days

Clearance or sale items

10. Contact Us

For questions, support, or returns, get in touch:

📧 info@mitobloom.com
📞 0208 108 0420
📍 MitoBloom, 61 Bridge Street, Kingston, HR5 3DJ
🌐 www.MitoBloom.com

© MitoBloom. All Rights Reserved.